We are a service provider that offers retailers options in how they manage their day to day customer operations for retail electricity and gas in multiple markets across the United States and abroad.
Our team is made up of individuals who have over two decades of experience in all areas of a customer’s life cycle. Having backgrounds in both the technology and retailer sides of the business allows us to be proactive in understanding our clients needs.
That all Clients have "Smart" Operations by balancing the efficiencies of new technologies with the personal touch of highly trained and motivated professionals, we are able to deliver solutions and services that exceed our Clients' expectations. We thereby earn their loyalty.
At SmartBPO, LLC. we are the Retail Energy Operations department, this alleviates the need for your own Operations staff. We handle the exceptions. We do not send them to you to fix. We are also business and management consultants to the energy industry.
We partner with you only where you need us to make your Operations run timely and efficiently.
We provide access to real time data for you to see your billing, enrollments, payments and dunning. This way you will be aware of any issues in a timely manner. We provide weekly and monthly reporting so that you can monitor your Operations and always know the status of your business.
We have the industry background and experience to hold ourselves to the highest standards with KPIs. We provide the resources and training needed to ease new initiatives and transitions.
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