Business Processes Outsourced
We provide quality Operations, Call-Center and Project Management Services so you can focus on growth.
Who We Are
We are a female-owned company that is made up of industry experts with a combined 50+ years of experience in Operations and Customer Service management in the Utility Industry.
Our History
SmartBPO was started because of a need for strong industry Operations Specialists and Customer Service Professionals. You will need little to no training as our Operations Specialists will handle all the day to day functions of your business and our Customer Service Professionals will service all customer needs and concerns. Allowing you to focus on marketing strategies and company growth without the stress of the day to day.
Our Mission
That all Clients have "Smart" Operations by balancing the efficiencies of new technologies. With the personal touch of highly trained and motivated professionals, we are able to deliver solutions and services that exceed our Clients' expectations!
What Makes Us Different
Foster a high performance environment
We have the background and experience to hold ourselves to the highest standards with KPIs. We ensure our resources are fully trained and meet the necessary requirements to ease into new initiatives and transitions.
Creating value and benefit
We are not your typical vendor. We will be your partner and care for your business and customer base just as much as you do. As your success is also our success! SmartBPO’s Number One Goal is ensuring your Operations/Customer Service is running timely and efficiently!
Achieve scale at a fraction of the cost
At SmartBPO, LLC. we are the Operations and Call-Center solution. This alleviates the need for your own Operations/Customer Service staff. Ensuring cost efficiency is our ability to handle all the work necessary to run an establishment.
Visibility to our clients
We use your billing system to perform the work. This allows you to stay in control and have access to real time data for you to see your billing, enrollments, payments, dunning, etc. This way you will be aware of any issues in a timely manner. We provide weekly and monthly reporting so that you can monitor your Operations and always know the status of your business.
For our Call-Center services, we can use your telephony system or, our own system that provides call reporting and recording.
Consulting
Here at SmartBPO LLC. We also have fully trained and able consultants to assist with different aspects of your business. Our consultants can help with Project management, Migrations, Acquisitions, and much more.