life cycle operations

Post-Pay Billing  

Review Daily Bills for accuracy 

Post Daily Bills

Research any Bill exceptions

Research accounts that have not billed  and correct any issues

Identify accounts that have not billed in  30 days and correct any issues


Pre-Pay Billing 

Ensure usage received and daily billing  occurring

Correct any issues related to the  accounts billing

Ensure billing messages are sent on  time


Enrollments 

Review/correct unprocessed enrollments

Review and correct enrollment rejects

Review TPV for accuracy

Payments  

Process batch payments

Process Payments

Ensure batch and Auto Draft process is  functioning correctly


Post-Pay Dunning 

Create DNP Notices and send to print vendor

Send disconnect transactions

Monitor reconnects to ensure they are sent on  time 

Monitor Weather moratoriums to ensure no  disconnects are sent in the affected areas

DPP Default monitoring


Pre-Pay Dunning 

Ensure DNP texts/emails are sent on time

Send disconnect transactions

Monitor reconnects to ensure they are sent on  time 

Monitor Weather moratoriums to ensure no  disconnects are sent in the affected areas

DPP Default monitoring

Transactions  

Monitor the inbound and outbound  transactions to ensure  timeliness and accuracy

Use Your EDI tracking system to  locate and correct issues

Use MarkeTrac to work IAL's and  IAG’s along with switch hold and  other issues


PUC Assistance 

Research and write responses for  Complaints

Work with the commissions on your  behalf regarding any issues 

Assist with filing of quarterly,  semi-annual and annual reports

File DOE monthly reporting


Sales Assistance 

Assist with EFL creation and  changes

Set-up product to bill correctly in  billing system

Vendor Management  

Negotiate the best pricing

Review options and offer   recommendations

On-going relationship management


Project Management  

Lead for migrations and deployments


Training  

Train staff on best practices and any changes in the market