Call Center Solutions

Our management team has over 20 years of experience

  

► We have managed the Call-Center for REP’s that were  consistently ranked in the top 5 on J.D. Power Retail Electric  Provider Residential Customer Satisfaction Survey


► We have worked with and have strong working knowledge  of various telephony systems used in the industry today


► We can use your current system so that you have retain the  reporting and can view the call stats when you want or we  can use our own system and provide you daily, weekly,  monthly reporting


► We only work with the Energy industry.  Our agents our focused on energy and have a strong working knowledge of the industry.  This allows our agents  to maintain a lower average talk time and average hold time  while providing a  excellent customer experience. 


Call Center Management

Call Center Management