► We have managed the Call-Center for REP’s that were consistently ranked in the top 5 on J.D. Power Retail Electric Provider Residential Customer Satisfaction Survey
► We have worked with and have strong working knowledge of various telephony systems used in the industry today
► We can use your current system so that you have retain the reporting and can view the call stats when you want or we can use our own system and provide you daily, weekly, monthly reporting
► We only work with the Energy industry. Our agents our focused on energy and have a strong working knowledge of the industry. This allows our agents to maintain a lower average talk time and average hold time while providing a excellent customer experience.
Call Center Management
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